The complete ISO 9001:2000 package : book, software, and support - a proven route to accreditation.
This book challenges our age-old assumption that trust is merely a soft, social virtue and instead demonstrates that is is a hard-edged, economic driver-a learnable and measurable skills makes org…
A guide to Microsoft Excel 2010 covers such topics as the ribbon interface, managing data, formulas and functions, tables, charts, macros, templates and scenarios, and links and connections.
This book challenges our age-old assumption that trust is merely a soft, social virtue, and instead demonstrates that it is a hard-edged, economic driver--a learnable and measurable skill that make…
Annotation Two of the world's leaders in sales publishing team up to deliver an unprecedented library of advice, techniques, and wisdom from the top minds in sales The art and science of selling ha…
Looks at the effective use of presentations using both traditional and high-tech methods. Includes: Advise from planning presentations through to handling questions and questioners ; Support activ…
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to res…
For people who have been trained, educated and raised all of their lives to behave and play by the rules, it is extremely difficult to become creative, innovative and entrepreneurial all of sudden…
Suitable for the small business course where experiential learning is key, this title emphasizes problem-based learning through working with real problems faced by entrepreneurs and small business …